GENERAL TERMS AND CONDITIONS FOR THE SALE OF TOURIST PACKAGES
Last Updated: March 2025

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1. CONTENT OF THE TOURIST PACKAGE SALE CONTRACT
The tourist package is described in the catalog or in the separate travel program, together with the confirmation of the reservation of the requested services and the documents referred to in Art. 36, paragraph 8 of the Tourism Code. In cases of contract intermediation by a Travel Agency, the booking confirmation is sent by the Tour Operator to the Travel Agency, acting as the agent of the Traveler. By signing the proposal for the sale of a tourist package, the Traveler expressly declares to have understood and accepted, for themselves and for any individuals for whom they request the all-inclusive service, both the travel contract and these General Terms and Conditions.

2. LEGAL SOURCES
The sale of tourist packages, for both domestic and international services, is governed by Legislative Decree 23 May 2011, n. 79 ("Tourism Code" or CdT), as amended by Legislative Decree 62/2018 implementing EU Directive 2015/2302. Additional applicable regulations include the Italian Civil Code on transport, contracts, and service mandates (where applicable) and the Navigation Code (RD n. 327 of 30.03.1942). Full versions of these laws are available on official government websites.

3. ADMINISTRATIVE AGREEMENTS
The Organizer and the Selling Agency must be duly authorized to carry out their respective activities in accordance with applicable legislation. Prior to the conclusion of the contract, both parties must disclose details of their professional liability insurance and the guarantee fund or insurance policy ensuring reimbursement or repatriation assistance in case of insolvency, in compliance with EU Directive 2015/2302 and applicable national laws.

4. DEFINITION OF TERMS
4.1 Force Majeure and Extraordinary Circumstances:
Events beyond the control of the Organizer and the Traveler that render the fulfillment of contractual obligations impossible. Examples include natural disasters, pandemics, governmental restrictions, war, or civil unrest.

4.2 No-Show:
The failure of the Traveler to appear at the designated departure point without prior notice, resulting in a charge of 100% of the total amount.

4.3 Tourist Package:
A combination of at least two different types of travel services for the same trip or holiday, as defined in Art. 33 CdT.

5. PRE-CONTRACTUAL INFORMATION TO THE TRAVELER (ART. 34 CdT)
Before concluding the contract, the Organizer and, where applicable, the Selling Agency must provide the Traveler with a standardized pre-contractual information form as required by EU Directive 2015/2302. This form must clarify whether the Traveler is purchasing a package holiday or linked travel services and include, at a minimum, the following details:

• Destination, itinerary, and type of accommodation;

• Transportation details (e.g., departure/arrival times);

• Total price (inclusive of taxes and additional charges);

• Payment terms and cancellation policies;

• Passport/visa requirements;

• Information on optional insurance coverage.

6. CONTRACT CONCLUSION AND PAYMENT TERMS
6.1 The purchase proposal must be completed and signed, with a copy provided to the Traveler. The contract is finalized upon written confirmation by the Organizer.
6.2 Special requests (e.g., dietary requirements, assistance for reduced mobility) must be communicated at the time of booking.
6.3 If the contract is signed outside business premises, the Traveler has 48 hours to withdraw without penalties, except in cases of significantly reduced rates where the right of withdrawal does not apply. An administrative fee of €50 will be deducted.

6.4 Payment Terms for Group Packages:

InstallmentDue DateAmount

DepositUpon confirmation25%

Second Payment 45 days before arrival25%

Final Payment 20 days before arrival50%

7. LATE PAYMENTS AND PENALTIES
7.1 Failure to meet payment deadlines may result in the cancellation of the booking without refund.
7.2 Interest charges of 5% per month will be applied to overdue amounts.
7.3 The Organizer reserves the right to take legal action to recover unpaid balances.

8. PRICE CHANGES
8.1 Prices may be adjusted by a maximum of 10% due to increases in fuel costs, taxes, or exchange rates. Such price increases are mandatory and do not grant the Traveler a right to cancellation.
8.2 Any price reductions resulting from cost decreases shall be passed on to the Traveler.

9. DISPUTE RESOLUTION AND JURISDICTION
9.1 In the event of any dispute arising from or related to this contract, the parties agree to first attempt mediation or arbitration before resorting to legal proceedings. The specific mediation process shall be mutually agreed upon.
9.2 The competent jurisdiction for any legal disputes shall be Italy, unless otherwise required by law.

10. CANCELLATION POLICIES
10.1 If a Traveler cancels, the following penalties apply:

• Up to 60 days before arrival: Full refund of the deposit, minus any administrative fees. Refunds will be processed within 14 business days.

• Between 60 and 45 days before arrival: 50% of the total amount will be charged.

• Between 45 and 20 days before arrival: 75% of the total amount will be charged.

• Less than 20 days before arrival: 100% of the total amount will be charged.

10.2 In cases of Force Majeure or Extraordinary Circumstances (see Section 4.1), the Traveler may withdraw from the contract without incurring any penalties.

11. TRANSFER OF THE TOURIST PACKAGE
The Traveler may transfer their package to another person by notifying the Organizer at least 7 days before departure. Both the original and the new Traveler remain responsible for any additional costs incurred due to the transfer.

12. TRAVELER'S RESPONSIBILITIES
The Traveler is responsible for any damages caused to accommodations, transportation, or any other services used during the trip. Any costs incurred due to such damages will be charged to the Traveler accordingly.

13. DATA PROTECTION AND PRIVACY
The Organizer processes personal data in compliance with GDPR (Regulation (EU) 2016/679). Personal data will be used solely for booking and contractual purposes and will not be shared with unauthorized third parties.

14. ORGANIZER'S LIABILITY
14.1 The Organizer is responsible for errors in booking services due to technical faults in the reservation system or mistakes made during the booking process. However, the Organizer is not liable for booking errors attributable to the Traveler or due to unavoidable and extraordinary circumstances.
14.2 The Organizer shall provide assistance to Travelers in difficulty, including offering information on health services, local authorities, and consular assistance, but is not obligated to provide additional compensation if key services cannot be delivered.

15. INSURANCE REQUIREMENTS
Travelers must purchase travel insurance that includes, at a minimum:

• Trip cancellation coverage due to medical emergencies;

• Medical coverage of at least €50,000;

• Lost baggage protection.
  Proof of insurance must be provided upon request before departure.
  (If the package includes activities such as excursions, sports, or adventure activities, additional coverage may be required.)

16. EMERGENCY EVENTS POLICY
In the event of global crises (e.g., pandemics), the Organizer reserves the right to:

• Modify itineraries or cancel trips for safety reasons;

• Provide alternative arrangements or issue travel credits instead of refunds;

• Comply with governmental guidelines on travel restrictions. The Organizer will communicate any changes or alternative arrangements as promptly as possible, specifying the criteria and timelines for such modifications.

17. GENERAL INFORMATION

• Brand: Great Sicily DMC

• Operational Office: Via Carmeci 18, 92022 Cammarata

• Phone: +39 3500 437 896

• Website: www.great-sicily.com

• Technical Direction: Eurofirst Tours

  • Registered Office: Via Panepinto 8, 92022 Cammarata

  • VAT ID: 02075400842

  • Authorization: Tourism Department of the Sicily Region N° 2303

  • REA: Camera di commercio di AGRIGENTO N°178240

• Professional Liability Insurance:
  Europ Assistance Italia SpA, Policy No.: 9309178

• Guarantee Fund:
  Consorzio Fogar

• REVO Insurance S.P.A.:
  Policy No. OX00006770